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How Market Researchers Can Maximize Artificial Intelligence
Customer Experience

Augmented Intelligence: How Market Researchers Can Maximize the Power of AI

The concept of “artificial intelligence” seems to be everywhere. The market research industry is no different. Every day, it seems like we inch closer to the dystopia that The Twilight Zone warned us about decades ago: The rise of the machines! But the robots aren’t orchestrating an uprising the way sci-fi envisioned. It’s just that

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food and beverage - food waste - consumers recycling composting food waste
Food & Beverage

How Consumers Can Help Address the US Food Waste Problem

By Ken Donaven, Martec Director I’ve written in the past about how shocked I was to discover the amount of food waste that happens in our country (and around the world). Upon learning about the issue, I went on to research and examine various solutions to the problem that the food industry is considering and

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food and beverage industry peanut farmer allergies
Food & Beverage

Rejecting What We Eat: A Look Into Food Allergies

By Chelsea May, Martec Project Manager After investigating food fraud in the honey market, the second episode of Rotten dives into food allergies. Food allergies are not a new thing, but we are now seeing an increase in cases like never before, especially in children. Around 8% of children in the US have a food

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Emotion-Based Qualitative Research in Healthcare
Emotion Intelligence

Dissecting the Science Behind Gut Feelings

Learn how one healthcare system leveraged emotion-based qualitative research to ensure employee engagement and inform brand repositioning As researchers, we’re always cognizant of the old adage, what gets measured gets done, even as it pertains to things that some may consider difficult to quantify, such as emotions. Knowing that data informs decisions, we’re big believers

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Consumer Car Buying Emotional Journey emotions automotive image representation
Automotive & Transportation

The Consumer Car-Buying Journey Is Emotional

According to the Pew Research Center, 88% of American households have a car. At about 128 million households in the U.S., that means that there are over 112 million privately owned cars in garages, driveways, or parked on the street right now (not to mention the Jay Lenos of the world who own almost 200 cars).

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How American dining habits are reshaping the food and beverage industry
Food & Beverage

Go Out or Cook at Home?

How America’s dining habits are reshaping the food and beverage industry Near the beginning of the 20th century, approximately 95% of our meals were prepared and eaten at home, while just 5% of meals were prepared somewhere other than our own kitchens. Today, the data tell quite a different story: We actually spend more of

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How emotions drive purchase decisions
Emotion Intelligence

How Knowing Your Customers’ Emotional Drivers Can Increase Sales

How do emotions affect purchasing decisions? Understanding customer emotions can drive purchasing decisions and increase sales and loyalty. Recent research reveals new information about the wide range of emotions the human brain (or heart, if you will) is capable of processing and expressing. (And if you’ve ever seen the animated Disney movie Inside Out, you’ve

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healthcare bulletin board research computer data doctor
Healthcare

Why Bulletin Board Research Is Ideal for the Healthcare Sector

Developing patient segmentation and personas is paramount to customizing healthcare product messaging. There is nothing more personal than one’s health and there is a significant emotional response and attachment related to a customer’s healthcare product choices. The Martec Group recently conducted a study with a hospital system to understand how consumers choose their healthcare and

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Martec Emotion Score bridging the gap between words and numbers
Emotion Intelligence

The Martec Emotion Score: Quantifying Your Customers’ Emotions

The “trend” of understanding consumer emotions has been on an upswing for the past several years. Organizations all over the world have realized that emotions are the critical factors driving customer loyalty – understanding how your customers feel when they interact with your brand is the key to improving the customer journey. However, many companies

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healthcare - Susan G Komen foundation market research study doctor hallway hospital
Healthcare

Shedding Light On Women’s Healthcare Costs

The passing of the Affordable Care Act in 2010 made prevention more affordable and accessible by requiring health plans to cover preventative services and eliminating cost sharing for those services. The impact was greatest among patients with lower income who had high cost-barriers to screening prior to the ACA. A recent study even found that

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