Customer Experience
Gain a deeper understanding of your customers and their journeys. By integrating data and foresight, we can help your brand exceed customer expectations and increase bottom-line performance.
Customer Intelligence
We are pioneers in qualitative and quantitative customer intelligence, customer experience (CX), and Emotion Intelligence research. With a vast knowledge of CX programs, we can support and optimize your brand’s strategy for reaching your target customers and satisfying their needs.
Unlock Perception
Get unrestricted voice of the customer (VoC) and voice of the employee reach. No matter whose input you need, we’ll bring them to the table.
Let's position your brand to drive growth.
Video: Monetizing the Customer’s Emotional Journey
Our Emotion Intelligence toolkit uncovers the hidden sentiments, opinions, and associations your customers have. The technology is simple yet versatile and can be applied to a range of possible data sources, including surveys, research reports, social media, online product reviews, and more. See how it works.
Areas Of Expertise
- Customer Satisfaction & Loyalty Analysis
- Employee Engagement & Satisfaction Analysis
- Voice of the Customer (VoC) & Needs Analysis
- Customer Journey Mapping (CX & UX)
- Emotion Research & Sentiment Analysis
- Customer Segmentation
- Marketing & Buyer Personas
- Brand Awareness, Positioning & Tracking
- Branding & Messaging Assessments
- Ad Testing
