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Martec Director Emily Bielak was recently invited onto the Bullhorns and Bullseyes Podcast to share how brands can learn, understand, and leverage the emotional drivers that decide customer preference, convert customers into advocates, and elevate advocates to “apostles.”
There is a quiet arms race happening in product development right now, and it has nothing to do with who has the best model, the biggest engineering team, or the most advanced tech stack. The teams pulling ahead, the ones building products that customers actually love, are winning on something deceptively simple: the speed and frequency of their user feedback cycles.
By leveraging a robust Voice of Customer research approach, the manufacturer aimed to optimize its distribution strategies and better align its offerings with the needs and preferences of its end-user customers—driving a 10% growth gap between its distributors and the overall market.
While the idea of a brand funnel is straightforward, proper deployment is crucial for ongoing brand tracking, development, and action.
Modern technology has conspired with tried-and-true best practices to make “focus groups” more powerful and more effective than ever.
Customer segmentation is much more than merely “categorizing” customers along traditional baseline filters: demographics, geographics, psychographics, and prior purchase history. While those data points are useful as far as they go, they simply don’t go deep enough.