Category: Customer Experience

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Healthcare - personalization and techniques - doctor patient consultation personalized

Why You Should Be Using Healthcare Personas

By Barb Lhota, Martec Consultant Recently, I stayed at a boutique hotel on vacation in Vietnam, and each time I returned, the desk staff greeted me by name and asked specifically about the outings they had scheduled for me each day. Every month I receive a recommendation from Netflix for new shows or movies that

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