Category: B2B

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franchisor advantages and disadvantages franchisee open sign

Franchisor Advantages and Disadvantages: What’s New

Franchising is a cost-effective way for small businesses to grow faster with less risk associated with expansion. Franchisors provide the core business model and franchisees execute the plan. And as every franchisor knows, the franchisee-franchisor relationship is unique. The widespread challenges during 2020 caused stress to some franchise relationships. Franchisor advantages and disadvantages changed during

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Customer Experience CX in a Business to Business B2B world the Martec Group

CX in a B2B World

By Ken Donaven and Chelsea May Consumer-facing brands are very familiar with measuring customer satisfaction and understanding the impact of customer experience on their brands…providing a unique, pleasant and memorable purchase and use experience often is key differentiator for these suppliers. Unfortunately, the business-to-business world (B2B), has a much more complex buying process, which often

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