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158 Posts

Dissecting the Science Behind Gut Feelings

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The Consumer Car-Buying Journey Is Emotional

Customer Experience & Journey Mapping, Automotive & Mobility, Consumer & B2B2C

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Go Out or Cook at Home?

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How Knowing Your Customers’ Emotional Drivers Can Increase Sales

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Honeygate: The Repercussions of Non-Transparency in the Food and Beverage Industry

Food & Beverage

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Why Bulletin Board Research Is Ideal for the Healthcare Sector

Healthcare & Human Factors

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The Martec Emotion Score: Quantifying Your Customers’ Emotions

Brand Research, Voice of Customer

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How Consumer Emotions are Shaping the Future of the Food and Beverage Industry

Food & Beverage

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Understanding Peak-End Theory: How You Can Increase Brand Loyalty

Voice of Customer

The “Peak” in a brand experience is the most memorable snapshot in a customer’s memory, representing a moment when his or her emotions were at their highest level of intensity. In fact, there could actually be multiple peaks throughout a customer’s journey.

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How to Enhance the Value of Customer Satisfaction Ratings Using Martec Emotion Score

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Why You Should Be Using Healthcare Personas

Segmentation & Persona Development, Healthcare & Human Factors

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The Future of Automotive Fuel Cell Technology

Automotive & Mobility

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How Understanding the Voice of the Customer in Healthcare Is More Important Than Ever Before

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From Chemical to Clean: New Antimicrobial Options

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Who Should Be Responsible for GMO Consumer Education?

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