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Tag: CX

EMOTION INTELLIGENCE

Listening to True Voice: Customers Will Tell You What They Want, If Only You’re Willing to Listen

by Chuck Bean

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EMOTION INTELLIGENCE

Understanding Peak-End Theory: How You Can Increase Brand Loyalty

by Emily Anderson
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EMOTION INTELLIGENCE

How to Enhance the Value of Customer Satisfaction Ratings Using Martec Emotion Score

by Chuck Bean
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CUSTOMER EXPERIENCE EMOTION INTELLIGENCE

Webinar: Monetizing the Customer’s Emotional Journey

by The Martec Group
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HEALTHCARE

Why You Should Be Using Healthcare Personas

by Barb Lhota
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CUSTOMER EXPERIENCE

Improving Customer Experience by Mitigating Negative Reviews

by Chuck Bean
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EMOTION INTELLIGENCE

For Nonprofits, Emotional Storytelling Drives Giving

by Allison Reck
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