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Tag: CSAT

EMOTION INTELLIGENCE FEATURED

How to Enhance the Value of Customer Satisfaction Ratings Using Martec Emotion Score

by Chuck Bean

Using a simplistic customer satisfaction rating only tells part of the CX story. MES captures the true customer voice and gives brands more bankable data.

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CUSTOMER EXPERIENCE EMOTION INTELLIGENCE

Webinar: Monetizing the Customer’s Emotional Journey

by The Martec Group
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CUSTOMER EXPERIENCE

Improving Customer Experience by Mitigating Negative Reviews

by Chuck Bean
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